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Post by Chips on May 22, 2008 9:55:16 GMT 9.5
The absurdities bank up My bank contacted me yesterday. It rang my number, asked for me by name, then demanded that I prove I was who it thought I was. And banks wonder why we dislike them so. Chris Reeves Cooma
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Post by Willow on May 22, 2008 20:52:25 GMT 9.5
good grief!
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Post by Chips on May 22, 2008 23:12:13 GMT 9.5
I'd love a bank to ring me... I could give them a corporate breakdown.
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Post by thelion on May 23, 2008 14:26:26 GMT 9.5
The absurdities bank up My bank contacted me yesterday. It rang my number, asked for me by name, then demanded that I prove I was who it thought I was. And banks wonder why we dislike them so. Chris Reeves Cooma And the first question I would have asked is can you prove your the BANK I bank with BEFORE I give you anything that would identify my account or any personal details. Trust me that ties them up in knots.
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Post by Chips on May 23, 2008 16:18:13 GMT 9.5
Dial I for Identity
I hope Chris Reeves (Letters, May 22) did not give any information to the caller who rang and asked him to prove his identity. This technique is widely used by scammers, who pose as bank officials to extract information so they can begin the process of identity theft. No reputable credit provider should use such methods.
The fact that so many banks and credit card companies persist in using details such as date of birth and mother's maiden name as proof of identification, when this information is easily found online through state databases of births, deaths and marriages, is an indictment of how slowly we have adapted to online life.
Rachel Dixon Camperdown
Banks are not the only organisations that do it - the Tax Office does too. You should ask your caller their full name, date of birth and mother's maiden name. Tell them you will call their organisation through its public number and verify the existence of such an employee. Listen to why that can't be done, then tell them you will be reporting the call to the police as someone is trying to steal your ID.
Elizabeth Monaghan Engadine
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