Post by Willow on Feb 28, 2013 8:57:45 GMT 9.5
PC spyware snaps intimate moments
From: AP February 28, 2013 8:29AM
SPYWARE installed on computers leased from a US furniture rental firm secretly sent 185,000 emails containing sensitive information - including pictures of nude children and people having sex - back to the company's corporate computers, according to court documents filed in a class-action lawsuit.
According to the filings, some of the spyware emails contained pictures secretly taken by the rental computers' webcams or other sensitive information including Social Security numbers, social media and email passwords, and customer keystrokes, the Federal Trade Commission determined last year.
The attorneys also claimed the US, Atlanta-based company called Aaron's hadn't properly notified at least 800 customers allegedly targeted by the spyware.
The firm's officials have previously said the company never installed the spyware on computers rented out of 1,140 company-operated stores and blamed individual franchisees for installing it. But the new filings claim it nonetheless received the secretly recorded data.
The new allegations grew out of a US Federal Trade Commission settlement last year and are contained in court documents.
That's where a Casper, Wyoming couple have sued a local franchise of the firm from which they rented a computer in 2010, and 45 other unidentified franchises they believed were using the spyware.
The filings seek court permission to file a new complaint adding 54 franchisees based on the 185,000 emails since traced to the firm's computer servers.
"Aaron's, like the proverbial ostrich, has buried its head in the sand, hoping this litigation would just go away without having to do anything to protect its customers," the plaintiff's attorneys wrote.
The couple's May 2011 lawsuit claimed the manager of the Casper store showed a webcam picture of the plaintiff operating a rental computer after the manager activated the spyware in the process of trying to repossess the computer, which the manager mistakenly believed the couple hadn't paid off under their rent-to-own agreement.
Attorneys for DesignerWare have since said in court documents its PC Rental Agent software is benign and simply helps rental companies track computer use and shut down the devices if customers don't pay.
But the FTC found, in a settlement publicized in September, the software could do much more when "Detective Mode" was activated: Capturing screenshots, taking webcam images, logging keystrokes and forwarding that information to Aaron's by email.
The FTC settlement bars DesignerWare, the Aaron's franchise that operated the Wyoming store, and six other businesses that operated rental stores from using any location-tracking software without customer consent and from deceptively collecting information.
On Wednesday, attorneys also filed a new lawsuit in Fulton County, Georgia, where Atlanta is located - on behalf of a customer who claims an Oregon Aaron's franchise tracked her physical location by having Detective Mode trace her WiFi use of the computer.
That lawsuit, and the new documents filed in the federal lawsuit, contends Aaron's corporate officials condoned the widespread use of the spyware on franchise rental computers.
From: AP February 28, 2013 8:29AM
SPYWARE installed on computers leased from a US furniture rental firm secretly sent 185,000 emails containing sensitive information - including pictures of nude children and people having sex - back to the company's corporate computers, according to court documents filed in a class-action lawsuit.
According to the filings, some of the spyware emails contained pictures secretly taken by the rental computers' webcams or other sensitive information including Social Security numbers, social media and email passwords, and customer keystrokes, the Federal Trade Commission determined last year.
The attorneys also claimed the US, Atlanta-based company called Aaron's hadn't properly notified at least 800 customers allegedly targeted by the spyware.
The firm's officials have previously said the company never installed the spyware on computers rented out of 1,140 company-operated stores and blamed individual franchisees for installing it. But the new filings claim it nonetheless received the secretly recorded data.
The new allegations grew out of a US Federal Trade Commission settlement last year and are contained in court documents.
That's where a Casper, Wyoming couple have sued a local franchise of the firm from which they rented a computer in 2010, and 45 other unidentified franchises they believed were using the spyware.
The filings seek court permission to file a new complaint adding 54 franchisees based on the 185,000 emails since traced to the firm's computer servers.
"Aaron's, like the proverbial ostrich, has buried its head in the sand, hoping this litigation would just go away without having to do anything to protect its customers," the plaintiff's attorneys wrote.
The couple's May 2011 lawsuit claimed the manager of the Casper store showed a webcam picture of the plaintiff operating a rental computer after the manager activated the spyware in the process of trying to repossess the computer, which the manager mistakenly believed the couple hadn't paid off under their rent-to-own agreement.
Attorneys for DesignerWare have since said in court documents its PC Rental Agent software is benign and simply helps rental companies track computer use and shut down the devices if customers don't pay.
But the FTC found, in a settlement publicized in September, the software could do much more when "Detective Mode" was activated: Capturing screenshots, taking webcam images, logging keystrokes and forwarding that information to Aaron's by email.
The FTC settlement bars DesignerWare, the Aaron's franchise that operated the Wyoming store, and six other businesses that operated rental stores from using any location-tracking software without customer consent and from deceptively collecting information.
On Wednesday, attorneys also filed a new lawsuit in Fulton County, Georgia, where Atlanta is located - on behalf of a customer who claims an Oregon Aaron's franchise tracked her physical location by having Detective Mode trace her WiFi use of the computer.
That lawsuit, and the new documents filed in the federal lawsuit, contends Aaron's corporate officials condoned the widespread use of the spyware on franchise rental computers.