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Post by Chips on May 5, 2008 9:03:53 GMT 9.5
Offshore angel
Last week I needed to sort out a problem with my computer antivirus software. My heart sank when a foreign voice responded to my call - how would I explain my issue to someone on the other side of the world in words she could understand? But she listened, explained how she would talk me through the problem, and then did so.
When she had another call waiting, she left me with a longish download and said she would call back in an hour. She did, and talked me through the next steps, which involved synchronising antivirus software on two computers.
It all worked exactly as she said it would. She tolerated my plodding keystrokes, and, to my amazement, my two computers, which have not been able to communicate with each other for two years, are now talking and swapping data like old friends.
She called yet again an hour later just to make sure all was OK. Then she sent emails explaining what she had done, for future reference.
Rekha Kumari, wherever you are, you have restored my faith in call centres.
Charles Pope Morpeth
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Post by nancy1340 on May 5, 2008 10:05:22 GMT 9.5
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Post by Cullyn Of Cerrmor on May 5, 2008 10:11:31 GMT 9.5
Most call centres have a program which asks the questions and type your responses into. It provides almost all the answers, especially to standard problems most people have. It is when you come across a in experienced operator or a problem which isn't covered by the software that's when you get problems.
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